Who Are We?
Our partners have more than 50 years combined experience in Customer Service and Operations at one of the worlds top service brands.
Juan is our most experienced partner with a career spanning more than 30 years in Customer Service and Operations at American Express. He has held roles in nearly every operational function, including various positions as GM of different call centers in the Latin America and Caribbean region.
Juan Manuel Noya
Dana spent 14 years working at American Express in Mexico City in various Customer Service roles of increasing responsibility, delivering outstanding results in income growth and cost reduction. She has significant experience in managing call centers of more than 1,000 people, as well as expertise in process improvement, project development and management, and planning and execution of Voice of the Customer strategies.
Danitza Tagliabue
Simon has more than 7 years experience in Financial Services in strategic, analytical and operational roles. He has worked on projects across business lines in Europe and Australasia and has spent the past 5 years based in Mexico City.